COVID-19 quarantine measures have now fully closed some of our call centres.
If you have partially used your ticket and are abroad, you must contact the airline directly for alternate options.
If you have not utilised any part of your ticket, please email [email protected] to discuss your options.
We appreciate your understanding while we prioritise our most vulnerable customers.
Please note that our office timings are 9:00 AM to 6:00 PM, Monday to Friday
We thank you for your patience and understanding.
Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all packages and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate
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